Know Your PoolPool owners checklist

Your Compass pool shell is covered by a manufacturer’s defect warranty that is subject to conditions, exclusions and limitations (refer to the actual wording in your warranty certificate). In order to retain these warranties you are responsible for the care and maintenance of your pool shell as outlined in this Pool Owner’s Guide. A summary of your key responsibilities is described below.

Care & maintenance of pool shell surface

As the pool owner, your key responsibilities include:

  1. Ensuring that your fibreglass pool coping is covered by a paver, tile or similar product
  2. Regular maintenance of the pool shell’s gelcoat surface
  3. Maintaining balanced and properly sanitized water, and avoiding acidic or excessively alkaline levels
  4. Adjusting the salt chlorinator or chlorine doser to avoid excess chlorine and pH levels building up in the pool, especially where a pool cover is in use
  5. Complying with the manufacturer’s guidelines for the proper use of a pool cover, including the need to remove the cover at least once each month (for a minimum of 24 hours) to help your pool ‘breathe’.

Failure to comply with any of your responsibilities that results in damage to your pool shell’s gelcoat surface, will adversely affect your manufacturer’s warranty. Refer to the relevant sections of this guide for full instructions.

Care & maintenance of pool shell structure

As the pool owner, your key responsibilities include:

  1. Understanding the function of the standpipe to monitor groundwater levels, especially after heavy or prolonged rainfall and never allowing groundwater levels to exceed the pool’s water level
  2. Never draining your pool below the skimmer box, and only allowing your pool to be emptied by your contracted pool builder or any qualified pool technician in accordance with written instructions available from Compass on request
  3. Ensuring that all future works do not impact on the pool’s surface drainage and sub-soil drainage systems and do not impact on the concrete coping beam

Failure to comply with any of your responsibilities that results in damage to your pool shell’s structure, will adversely affect your manufacturer’s warranty. Refer to the relevant sections of this guide for full instructions.

You are also responsible for

  1. Updating your Home and Contents Insurance policy to include your pool and improvements
  2. Retaining a copy of your warranty certificate, sale contract and council approval as you will need these documents if making a future claim on the manufacturer’s warranties.