WarrantiesWarranties - triple warranty

Compass Pools can offer you the peace of mind reassurance that comes with:

  1. Compass Pools ceramic composite pool technology and patented hydrostatic valve technology;
  2. a transferable and exclusive Triple Guarantee Warranty; and
  3. the confidence knowing that our Warranty complies with the requirements of the Australian Consumer Law.

Compass Pools Australia Pty Ltd (Compass Pools) has been proudly manufacturing fibreglass pools in Australia since 1980. Compass Pools pioneered world-leading fibreglass Pool Shell technology through the introduction of our patented ceramic composite design in the mid 1990’s and through the introduction of our patented hydrostatic relief valve design in the mid 2010’s.

As the owner of a Compass Pools Ceramic Composite Pool, you have the peace of mind of knowing that your Pool Shell has been designed to provide many years of trouble-free use and enjoyment. This Warranty comprises our Interior Surface Warranty, our Structural Warranty, and our Hydrostatic Warranty, together referred to as our Triple Guarantee Warranty.

Compass Pools Ceramic Composite Pool Shells are structurally designed and engineer certified in accordance with Australian Standard AS/NZS 1838:1994 Manufacturing Code. Pool Shells manufactured by Compass Pools comprise a composite structure, including the interior gelcoat surface, the internal layers, the exterior structure and the fittings built into the Pool Shells at the time of their manufacture.

Australian Customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In determining if a failure is major or minor, Compass Pools’ expert opinon on whether damage can be repaired is prima facie conclusive.

The benefits of this Warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded.

Type of Warranty

Refer to Pool Owner details on the cover of this guide to determine which type of Pool Shell you have, either EVEC 200 series or EVEC 300/500 series. Refer to your warranty certificate for EVEC 200 series Pool Shells and for EVEC 300/500 series Pool Shells.

Transfer of Warranty

This Warranty is transferable from the original purchaser of the Pool Shell to subsequent owners at the original installation location. The transferability of this Warranty to subsequent owners is subject to the conditions, limitations and exclusions set out in this Warranty. To confirm the transfer of this Warranty, subsequent owners must complete the “Transfer of Warranty” application form, which is available by emailing info@compasspools.com.au.